Privacy Policy

Last updated: 1 January 2024

SocialBytes Pty Ltd ("SocialBytes", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website socialbytes.info and use our social gaming services. We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

SocialBytes Pty Ltd is an Australian company registered in New South Wales. Our registered office is at Level 12, 1 Market Street, Sydney NSW 2000, Australia. You can contact our Privacy Officer at [email protected].

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name and email address when you subscribe to our newsletter or submit a contact form.
• Usage data: information about how you interact with our website, including pages visited, games played, time spent and browser type.
• Device information: IP address, browser type and version, operating system, and device identifiers.
• Cookie data: information stored via cookies and similar tracking technologies as described in our Cookie Policy.

We do not collect financial information, payment card details or any sensitive personal information as defined by the Privacy Act.

3. How We Use Your Information

We use the personal information we collect to:

• Provide, operate and improve our social gaming services and website;
• Respond to your enquiries and support requests;
• Send you newsletters and updates you have subscribed to (you may unsubscribe at any time);
• Analyse usage patterns to improve user experience;
• Comply with our legal obligations under Australian law;
• Protect the security and integrity of our platform.

4. Legal Basis for Processing

We process your personal information on the following bases: your consent (e.g. newsletter subscription), the performance of a contract or service, compliance with a legal obligation, and our legitimate interests in operating a safe and functional gaming platform.

5. Disclosure of Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information with:

• Service providers: trusted third-party companies that assist us in operating our website and services (e.g. hosting, analytics), bound by confidentiality obligations;
• Legal authorities: where required by law, court order or government regulation;
• Business transfers: in the event of a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.

6. International Transfers

Our primary operations are based in Australia. Where we transfer data to overseas service providers, we take reasonable steps to ensure those recipients comply with privacy standards comparable to the Australian Privacy Principles.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months.

8. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Complain about a breach of the Australian Privacy Principles;
• Opt out of direct marketing communications at any time.

To exercise any of these rights, please contact us at [email protected].

10. Cookies

We use cookies and similar technologies on our website. For detailed information about the cookies we use and your choices, please refer to our Cookie Policy.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites (e.g. Gambling Help Online). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Complaints

If you have a complaint about how we have handled your personal information, please contact our Privacy Officer at [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15. Contact Us

For any privacy-related questions, please contact:

Privacy Officer, SocialBytes Pty Ltd
Level 12, 1 Market Street, Sydney NSW 2000, Australia
Email: [email protected]
Phone: +61 2 9000 1234